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«Тelephone systems» — one of the leading Russian developers in the sphere of automated systems for telephone services. “Oktell” communication platform is the company’s core solution. Oktell is a multifunctional software platform designed for customer service automation supporting various communication channels including: phone, e-mail, web, sms, ICQ.
Major areas of Oktell implementation are customer service operation centers (call-centers and contact-centers), automated telephone stations, automated referral and entertaining services.
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